Cancellation Policy:

Introduction: Due to the nature of our digital services and instant payment system, we aim to clarify our cancellation policy to ensure a smooth experience for our customers.

1. No Cancellation After Transaction Completion:
All transactions made through Mastercard are final and cannot be canceled once the payment is completed.
Once payment is confirmed, the customer gains immediate access to the training program, making cancellation impossible.
The customer is responsible for reviewing the course details and ensuring it meets their needs before purchase.

2. Exceptional Cases:

• Technical Issues: If the customer encounters a technical issue that prevents complete access to the course, one of the following actions will be taken:
  • Provide a technical solution to restore access.
  • Offer an alternative solution, such as transferring the subscription to another available course.
  • Consider a refund request based on the refund policy outlined above.
• Course Cancellation by Us: If the training course is canceled or deactivated for any reason by us, we will contact affected customers to provide an alternative solution or refund the amount paid.

3. Cancellation Request Procedure:

• Cancellation requests can only be made in the exceptional cases mentioned above.
• The cancellation request should be sent via the official email or through the contact form on the website.
• The request should include account information, payment details, and a clear description of the issue.
• All requests will be reviewed within a maximum of 5 business days.

4. Communication and Support:

• If there is any issue regarding payment or course access, please contact the technical support team via email or through the support form on our website.
• All inquiries will be responded to within 24-48 hours.

5. Responsibility and Commitment:

• The customer is responsible for ensuring that the course aligns with their needs before completing the purchase.
• All information about the courses is available on our website, including learning objectives, course content, and subscription requirements.
• Cancellations or refund requests will not be accepted once the customer has logged into the course and started the learning process.

6. Disclaimer:

• We are not responsible for any errors in payment data entered by the customer.
• The website is not responsible for payment errors caused by the bank or the credit card issuer.
• No refund or cancellation will be made based on personal preferences after payment completion.

Thank you for your understanding and commitment to our policies. We look forward to providing you with the best services.