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Refund Policy:

Introduction: We are committed to providing an exceptional educational experience for all our customers, and we maintain transparency regarding our refund policy. Please read the following policy carefully before completing your purchase.

1. Non-Refundable Payments:
All payments made through Mastercard are final and non-refundable, except in the cases outlined below.
Due to the nature of digital services, once the course is purchased and access credentials are provided, it will not be possible to refund the amount paid.

2. Cases Where a Refund Can Be Requested:

  • Duplicate Payments: If the amount is charged more than once by mistake, the customer may request a refund for the extra amount.
  • Technical Issues: If the customer faces a technical issue that prevents access to the training program or course content due to an error on our platform, the refund request will be considered.
  • Course Unavailability: If the course is canceled by us or is no longer available, the customer has the right to request a full refund or choose an alternative course of the same value.

3. Refund Request Procedure:

  • The refund request must be submitted within a maximum of 7 days from the payment date.
  • The customer must provide payment details, such as transaction number and payment proof, when submitting the request.
  • The request must be sent through the official customer service email or via the contact form on our website.
  • All refund requests will be reviewed individually, and requests that do not meet the conditions mentioned will not be accepted.

4. Processing and Timeline:

  • After receiving the refund request, it will be reviewed within 3-5 business days.
  • If approved, the refund will be processed within 7-14 business days.
  • The refund will be made to the original payment method used during the purchase, and it cannot be transferred to another payment method.
  • The website will not bear any bank fees or other costs resulting from the refund process.

5. Exceptions:

  • Refund requests will not be considered after the specified period has expired.
  • The customer is not entitled to request a refund if a significant portion of the course has been completed.
  • Refund requests based on user dissatisfaction with the content will not be accepted, as all necessary information about the courses is provided beforehand.
  • Payments made for promotional offers or seasonal discounts cannot be refunded, as these offers are non-refundable.